Captain Outlet (Hospitality Operations Supervisor)

Join TBI Group, a leading hospitality and tourism company, as our Captain Outlet and take charge of daily operations to deliver exceptional guest experiences. In this pivotal role, you will oversee outlet operations, ensuring seamless service delivery while upholding TBI Group's commitment to quality and guest satisfaction.

As the Captain Outlet in Jakarta Raya, you will be the face of our outlets, managing a team of 15-20 staff members. Your daily tasks will include scheduling shifts, training new hires, and ensuring compliance with health and safety regulations. You will also be responsible for maintaining high standards of cleanliness and organization, using tools like SAP and Microsoft Dynamics for inventory and staff management.

This is your chance to grow within a dynamic and supportive team. TBI Group offers competitive salaries, comprehensive training programs, and opportunities for career advancement. If you are passionate about hospitality and have a proven track record in managing operations, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee daily outlet operations, ensuring seamless service delivery and guest satisfaction.
• Manage a team of 15-20 staff members, including scheduling shifts, conducting performance reviews, and providing training and development opportunities.
• Maintain high standards of cleanliness and organization, ensuring compliance with health and safety regulations.
• Use SAP and Microsoft Dynamics to manage inventory, staff schedules, and operational reports.
• Monitor and analyze sales data to identify trends and opportunities for improvement.
• Ensure compliance with company policies and procedures, including health and safety regulations.
• Resolve customer complaints and issues promptly and professionally.
• Collaborate with other departments to ensure smooth operations and a positive guest experience.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in a supervisory or managerial role within the hospitality industry.
• Proven track record of managing operations, training staff, and ensuring guest satisfaction.
• Familiarity with SAP and Microsoft Dynamics, or willingness to learn.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work well under pressure and meet tight deadlines.
• Professional and approachable demeanor, with a strong customer service focus.
• Fluency in both English and Indonesian languages is a plus.

🛠️ Keahlian

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