Front Office Receptionist - Luxury Hospitality Role in Jakarta Selatan

Join PT. Harapan Graha Niaga as a Front Office Receptionist and become the welcoming face of our prestigious establishment in Jakarta Selatan. This is your opportunity to deliver exceptional guest experiences in a dynamic hospitality environment. Our company, a renowned name in the luxury hospitality sector, is seeking a dedicated professional to manage guest interactions with professionalism and warmth.

As a Front Office Receptionist at PT. Harapan Graha Niaga, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. You will manage reservations, handle inquiries, and coordinate with various departments to provide top-notch service. This role offers a chance to grow within a supportive team, with opportunities for advancement and professional development.

If you are passionate about hospitality, have excellent communication skills, and are eager to make a difference in the guest experience, we invite you to apply. Join us and be part of a team that values excellence and guest satisfaction.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Manage guest check-in and check-out processes efficiently using our in-house Property Management System (PMS).
• Handle reservations, cancellations, and modifications, ensuring accurate record-keeping.
• Coordinate with housekeeping, dining, and other departments to ensure smooth operations.
• Provide information about hotel amenities, facilities, and local attractions.
• Resolve guest inquiries and complaints promptly and professionally.
• Maintain a clean and organized reception area, ensuring a pleasant environment for guests.
• Assist in organizing and managing guest data and records.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a front office or receptionist role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Strong organizational and multitasking abilities.
• Familiarity with hotel Property Management Systems (PMS) such as Opera, Cendyn, or similar.
• Ability to work in a fast-paced environment with a positive attitude.
• Valid SIM card and ability to work in Jakarta Selatan.
• Willingness to undergo a background check.

🛠️ Keahlian

Lowongan Terkait