Mandarin-Speaking Customer Service Executive (Bali - Hybrid/Remote Options)

Join Pengiklan Anonim as a Mandarin-Speaking Customer Service Executive and become the voice of trust for our diverse clientele in Bali! In this dynamic role, you’ll bridge the gap between our company and Mandarin-speaking customers, ensuring seamless communication and exceptional service. You’ll be the first point of contact for our international guests, handling inquiries, resolving issues, and creating memorable experiences. With Pengiklan Anonim, a leading name in the hospitality industry, you’ll have the opportunity to grow your career in a supportive and innovative environment. Whether you're based in Bali or prefer working remotely/hybrid, we offer flexible options to suit your lifestyle.

As a Mandarin-Speaking Customer Service Executive, you’ll use industry-standard tools like Zendesk, Salesforce, and WhatsApp Business to manage customer interactions efficiently. You’ll also have the chance to develop your language skills, as this role requires fluency in both Mandarin and English. With a minimum of 2 years of experience in customer service, you’ll bring a wealth of knowledge to our team and help us maintain our high standards of service.

Join us and be part of a team that values your contributions and supports your professional growth. We offer a competitive salary of Rp 8,000,000 - Rp 12,000,000 per month, along with benefits such as health insurance, performance bonuses, and opportunities for career advancement.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to Mandarin-speaking clients, ensuring their needs and concerns are addressed promptly and professionally.
• Handle inquiries, complaints, and requests through various channels, including phone, email, and social media.
• Use CRM systems like Salesforce and Zendesk to manage customer interactions and track service requests.
• Collaborate with cross-functional teams to resolve customer issues and ensure a positive experience.
• Maintain accurate records of customer interactions and follow up to ensure customer satisfaction.
• Stay updated on industry trends and best practices in customer service to continuously improve service quality.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fluency in both Mandarin and English, with excellent communication skills in both languages.
• Minimum of 2 years of experience in customer service, preferably in the hospitality or tourism industry.
• Strong problem-solving skills and the ability to handle multiple tasks and priorities.
• Experience with CRM systems like Salesforce and customer service tools like Zendesk is a plus.
• Ability to work in a fast-paced, dynamic environment and meet tight deadlines.
• High level of professionalism, discretion, and a customer-centric approach.
• Bachelor's degree in a related field is preferred, but not required.
• Valid work permit or visa to work in Bali is required.

🛠️ Keahlian

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